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Page Personnel are working in partnership with a reputable organisation in the professional services industry to recruit for a Team Leader , with a focus on the Customer Service department. The successful candidate will demonstrate leadership skills, coupled with a deep understanding of company policies and principles.
Client Details
The organisation is a large-scale entity in the Professional Services industry. They pride themselves on delivering quality advice and service and have a robust team of professionals who work together to maintain their high standards.
This is a fantastic opportunity who has had prior experience leading a team and wishes to continue down this career path with a large, successful organisation.
Description
- Leading a customer service team to deliver excellent service
- Implementing strategies to improve quality and productivity
- Training and mentoring team members
- Handling escalated customer complaints or enquiries
- Monitoring and reporting on team performance
- Collaborating with other departments to ensure consistency in service
- Implementing and adhering to company policies
- Participating in recruitment and appraisal processes
Profile
A successful Team Leader should have:
- Proven experience within a similar role.
- Proven leadership skills
- Excellent communication and interpersonal skills
- The ability to develop strategies to improve service and productivity
- Experience in handling escalated customer complaints or enquiries
Job Offer
- A competitive salary, ranging from £28,000 to £32,00 per annum
- A vibrant and professional working environment
- Opportunities for growth and development
- The chance to work in a large-scale organisation within the Professional Services industry
- Great benefits package
