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Night Concierge - Leicester
Do you have customer service written in your DNA? Do you currently work as a Concierge (days or nights) but your efforts for going above and beyond go un-noticed? Look no further, we have a "John Lewis" style employer who believes in looking after their team that deliver exceptional client care.
What makes this Concierge team different?
- A fully innovative, bespoke & totally unique set up
- A company who believes in offering the most elite of service to its customers, exceeding all expectations
- A team full of enthusiasm, drive, and success
- Great company culture with an abundance of support
- Lots of career progression pathways
What would you be doing in this role?
- Maintaining handover lists for the next Concierge taking over the shift so that duties can be actioned and regularly monitored
- Ensure the fire evacuation procedures are always updated
- Keeping keys coded & ensuring these are signed in and out at all times
- Take in parcels where required and store appropriately or arrange to be delivered to tenants
- Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
- Ensure building access is always safe and report any issues with entry as urgent
- Act as front of house at all times unless on patrol, using appropriate signage when away
- Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
- Undertaking tours of the apartments and building and dealing with incoming enquiries in regards to rentals
- Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
- Conduct regular fire alarm testing & emergency lighting tests and report any faults
- General meet & greet to all customers at FOH
- Ensuring any major or minor notices are up noted clearly for residents to see
- Offering support to any residents that have adhoc queries
- Take feedback/complaints & ensure these are raised with senior management
- Ensure all contractors sign in and out
- Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
- Dealing with occasional inspections
- Ensure building is clean and tidy at all times
- Ensuring compliance is ALWAYS adhered to in accordance to industry regulations
Let us perk your interest even more…
- £25k PA, working on 4 on 4 off rotation
- Wellness programme
Sounding like this Concierge role could be for you? Then click apply today and take the first step in joining this brilliant team.
