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Customer Support Engineer - Software/IT
Our client is seeking a Customer Support Engineer to join their team, based near Leicester. In this role, you will collaborate with the Customer Support and Software Development teams. Your primary responsibility will be the efficient and effective triage, fault-finding, and resolution of customer issues across a range of solutions. This is a customer-focused position that requires a passion for delivering excellent service.
Key responsibilities for the Customer Support Engineer role in Leicestershire include:
- Responding to customer inquiries via email and phone regarding reported issues.
- Logging calls and tickets as they are received by the team.
- Providing desktop support for Microsoft Windows and Office applications.
- Keeping customers informed on the progress of issue resolutions.
- Accurately updating tickets and ensuring timely resolution.
- Maintaining hardware and troubleshooting hardware faults.
- Investigating the root cause of errors to determine if they are software- or hardware-related.
The ideal candidate for this Customer Support Engineer role will have:
- Experience in customer support, IT support, or a helpdesk role.
- Proficiency in MS Windows Server, MS SQL Server, scripting, fault-finding, and data analysis
- Familiarity with the IoT ecosystem and web services/solutions (preferred)
- Azure administrative experience (a significant advantage)
- Knowledge of networking, including TCP/IP, Ethernet, routing, switches, firewalls, and VPNs.
- This role is also open to graduates with strong software skills.
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To apply for the Customer Support Engineer position in Leicestershire, please send your CV to NDrain@redlinegroup or call 0158287828.
