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Role: First Line Service Desk Analyst / Graduate / Entry Level
Location: Leicester
Salary: £24,000
Working Pattern: On-Site (until probation is passed, then to a hybrid working pattern)
Role Overview
I am on the lookout for a driven and energetic individual who understands the importance of delivering exceptional customer service. As a First Line Service Desk Analyst, you will be the first point of contact for colleagues across the company, providing IT support through multiple channels.
This is a great opportunity for an individual who is a graduate, or recently completed an IT Apprenticeship, who wants to learn and progress their career. This company offers clear progression pathways and training plans. You will have the opportunity to progress on the service desk, or branch into other teams in the business.
The Company
This company is a leading retailer, renowned for its high standards of customer service and its ability to deliver a premium retail experience. The company is committed to quality, innovation, and employee development, creating opportunities for career growth and internal advancement.
Key Responsibilities
- Assisting with hardware, software, mobile devices, and other technical equipment.
- Accurately document all queries with detailed information to ensure efficient progression and resolution by other teams.
- Manage the onboarding process for new employees, ensuring appropriate account authorisations and system access are provided.
- Contribute to and assist with various projects as required.
Requirements
- Base knowledge of IT - this could be learnt through a degree, IT Apprenticeship or a previous IT Support role.
- Willingness to learn and develop career.
- Excellent verbal and written communication abilities.
- Skilled in self-managing and prioritising tasks in a fast-paced environment.
Benefits
- 25 days holiday + bank holidays
- Working as part of a collaborative team
- Dedicated training and progression opportunity
- Latest technologies
- Regular company and team social events
- Opportunity to gain Certifications
If you are looking to develop your career in a collaborative team, then this is the opportunity for you!
Referrals:
If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role.
Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.
Role: First Line Service Desk Analyst / Graduate / Entry Level
Location: Leicester
Salary: £24,000
Working Pattern: On-Site (until probation is passed, then to a hybrid working pattern)
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