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I'm looking for a cracking First-Line Support / Service Desk Engineer to join my market-leading client who work from an incredible HQ in the heart of Leicestershire.My client are a force to be reckoned with, within their industry and have a flawless reputation. They're a leader across the UK in what they do and they're absolutely the type of business, as an up-an-coming Support enthusiast.. That you'd want to join!
You'll join an established and talented Service Desk function who provide only the very best tech support to end-users - ensuring that any issues are resolved efficiently and only to the highest of standards.So.. Your main remit is First Line Level Support so naturally, we'd like you to bring some commercial exposure within 1st Line to this role! You'll have the ability to follow established processes to ensure service quality and overall user satisfaction. You'll also be confident in assisting in user on-boarding and providing guidance to promote self service and reduce recurring issues across the business.Not only will you deliver outstanding levels of service; but you will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction!Now - for the important bit. As an individual - I am looking for a confident, approachable individual who strives to deliver only the best level of service at all times. Whilst you might not tick all aspects of the technical exposure we are looking for; it's more about how you present yourself. They're looking for someone who is engaging, extremely personable - You'll often be speaking to various stakeholders in the business across all levels; so its important that your communication skills and telephone manner are to a good standard. Also - you'll be the type of Engineer that the Service Desk can work collaboratively with and that the wider business enjoy working with!Tech wise, I am ideally looking for... (But do not fear, should you not tick all of the boxes!)
- Proven 1st Line Support exposure working in a busy and fast-paced Service Desk environment
- Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management).
- Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.
- Excellent verbal and written communication skills.
- Good understanding of enterprise-scale IT systems.
These guys definitely promote and encourage a good home-life/work-life balance for their staff.. but also believe in face-to-face office interaction.. So they're flexible for this role to be hybrid.Therefore = You'll be happy to work on site at their Leicester HQ 3 days a week where you can integrate and learn from their talented team.. and you can work from home 2 days too!You'll receive up to £27k plus benefits and access to ongoing training and career growth opportunities.Call me anytime on and i'll tell you all about it.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
