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Your new companyWorking with a Higher education institution based in Leicestershire.You will be working on new project to reimplement the universities Unit4 ERP finance system (previously known as Agresso).This is a huge project which will have a large impact across the organisation.The ideal person will join the university on a 2 year period to work in our Financial Systems team within the Finance Office, to support system users with their everyday issues but also to support the reimplementation project itself. Working both autonomously and with colleagues they will provide support to users, resolve a wide range of system issues and support the Systems Team members throughout the reimplementation project.Note that no prior knowledge of the Unit4 ERP system is required as training will be provided.Your new role
- To be the first line of support for users of the Unit4 ERP finance system, resolving their queries and solving their problems.
- This will be via MS Teams, in person or by responding to problems raised through the RT call logging system.
- Triage tickets in the RT system ticketing system to other team members where second tier support is required
- Carry out administrative tasks on the Unit4 ERP finance system including setting up users, amending user access and amending reports
- Identify where existing system processes and functionality can be streamlined and improved.
- Work with Financial Systems team members to implement changes following consultation with key stakeholders.
- When appropriate, to work closely with staff in the Finance Office to test Unit4 ERP functionality following upgrades to software or patching
- To produce system documentation such as guidance notes, training materials and procedure notes or to update existing items where necessary.
- Deliver basic training to new users of the system.
- Deliver a quality, efficient service to financial system users both within the Finance Office and the wider University.
- Provide support to the other members of the Systems Support team throughout the finance system reimplementation project, helping with any tasks requested by team members
- Administer the Systems Support team's work through activities such as booking meeting rooms, arranging training sessions, emailing notifications to users as required.
- Where applicable, work with other core university IT systems and have a high level understanding of how they may interface with Unit4 ERP.
- Work as an active member of the Systems Support team and the wider Finance Office.
- Maintain and develop IT skills to allow efficient use of existing systems
What you'll need to succeed
- Experience of working with IT systems
- Supporting colleagues in resolving IT issues
- Training end users in system processes and the development of training materials
- Ability to work autonomously, manage own work and meet deadlines
- Excellent communication skills both written and verbal, able to work with staff at all grades
- Positive, proactive approach to work with ability to work methodically and prioritise
- Excellent problem solving skills with the ability to analyse and understand processes
- Ability to work appropriately with confidential information / data
- Highly competent in Microsoft applications - Word, Excel, Teams and Outlook
What you'll get in return
- There is an automated annual increment to your pay each year until you reach the top of the pay scale with the opportunity to exceed this for exceptional performance or additional responsibilities
- The university pays sickness allowance in accordance with the conditions of employment
- The university offers a reward framework to its staff, with opportunities for vouchers, lump sum bonuses, additional increments and excellence rewards
- Season ticket loans & Smartgo discounted travel
- Car parking on premise
- Employer supported volunteering
- Health and wellbeing support ( including access to work class sporting facilities and reduced cost gym membership
- Hybrid working 1-2 days on campus
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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