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Engineering Manager (Heavy Plant)
Hunter James Recruitment are assisting our client - a well-established organisation within the Heavy Plant Sector with their search for a Engineering Manager (Heavy Plant) to join their fantastic team within their site in Leicester
THE ROLE:
- Day to day management of the Engineering department
- Improve and optimize on standards / performance of the service team through effective performance management and development
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
- Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
- Operating to achieve a very high KPI standard / Breakdown results whilst maintain the company’s standard at all times
- Increase efficiency, effectiveness and profitability of the depots
- Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met - consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
- Reporting directly to directors and keeping all parties updated with constant communication
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
- Advise on the need for investment if and when required within the depots
- Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships
THE CANDIDATE
- Experience in leading, managing and developing teams.
- Experience within the Heavy Plant / Civils Machinery is ideal
- Excellent communication skills at all levels.
- Good Organisational Skills.
- An approachable personality
- Ability to focus efforts and prioritise work
- Attention to detail
- Client facing experience being able to manage client expectation
- Ability to work to tight deadlines under pressure
IN RETURN
The successful candidate will receive a competitive package plus great company benefits
