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Description
Demonstrates a leadership approach that promotes an inclusive culture, where they care about the individuals and their team’s contribution, leading to high levels of trust. Support the development of their people to be the best they can be. Works collaboratively within the team to deliver change at pace.
Delivers excellent service to our customers through leadership of their team, whilst achieving KPI’s and cost targets. Ensures the highest standards within assigned team ensuring process are followed in an accurate, safe and efficient manner.
Responsibilities
- Leading, managing and driving performance of a team of colleagues in the DC
- Demonstrate strong values and behaviours to drive engagement within the DC team
- Deliver effective people management processes and continuous development of their teams through on-going coaching and feedback
- Organises and delivers appraisals and regular one to ones with each member of the team
- Manages absence and performance issues through internal processes
- Delivers continued and sustained KPI performance, understanding the business/ cost implications of decisions made.
- Ensures their team is organised effectively daily to meet customer requirements.
- Supports site specific projects as directed by their Operations Manager
- Works collaboratively with other colleagues in the department and across the DC to deliver results
- Decision making that puts the customers at the heart of everything
- Operates within legislation, policy and process in all matters relating to safety, health and environment and ensures risks are minimised
- Can identify opportunities to improve and identify the balance between service and cost
- Maintain quality, safety and environmental standards and process
- In-day collaboration around the movement of internal resource
- Escalate any serious incidents through the correct internal channels
Qualifications
- Role model great leadership behaviours
- People centric manager / leader
- Ability to communicate effectively at all levels
- Excellent coaching skills
- Ability to motivate and develop people
- Results orientated
- Good knowledge of Warehouse Management Systems
- Ability to work cross functionally
- Good organisational and time management skills
- Ability to embrace change and work at pace
- Commitment to personal development
