Operations Manager

Job Title: Operations Manager

Location: Leicester

Salary: 50,000 basic + yearly bonus

More recruitment are actively looking to recruit a Operations Manager for a contact based out of Leicester, LE10.

Our client is one of the UK's leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world. In addition, our team of people has the technology and information systems to provide a seamless service for you and your customers.

We are looking for a highly motivated and experienced Operations Manager to lead our team in Leicester.

The successful candidate will be responsible for delivering revenue, gross margin, and net profit targets, managing overheads, and achieving the manpower plan.

Key responsibilities include creating and reviewing desk plans, ensuring compliance, managing customer debt, and fostering a high-performance culture. The role also involves conducting training sessions, identifying training needs, and implementing performance improvement plans. The Operations Manager will work closely with the Sales and Finance teams to develop business plans and address any financial concerns. This position offers a competitive salary, company car, private healthcare, and opportunities for professional growth.

Overall Purpose:

Deliver the Revenue, Gross Margin, and Net Profit for the assigned team on a monthly, quarterly, and annual basis as per the agreed budget.

Manage overheads in line with the agreed budget.

Achieve the manpower plan for the assigned team as per the agreed budget.

Ensure individual team members have effective monthly, quarterly, and annual desk plans that are reviewed in line with the agreed timelines.

Create a business development plan for the assigned team with the support of the Sales Team.

Ensure all compliance requirements are achieved to ensure business safety and effective risk management.

Manage customer debt and risk with the support of the Finance Team.

Create and maintain a sales-led high-performance culture within the assigned team.

Duties and Responsibilities:

Devise framework, schedule, and run weekly 1:1s with all direct reports, including any team managers for whom the Operations Manager is their direct line manager.

Devise framework, schedule, and run monthly and quarterly desk plans.

Ensure all 1:1s and monthly and quarterly desk plans are achieved in line with the necessary schedules and are documented in a structured manner.

Ensure all objectives in weekly 1:1s, monthly, and quarterly desk plans adhere to SMART methodology.

Ensure that the Operations Manager themselves have a weekly, monthly, quarterly, and annual plan with their line manager, which is reviewed and documented accordingly.

Ensure that self and all members of the assigned team understand and comply with the requirement to record all activities onto the company CRM.

Undertake random periodic audits on the CRM to ensure both quantity and quality of CRM data entries are to the required standard.

Robustly address examples of non-compliance with CRM input requirements.

Identify training needs within the assigned team and identify resource and support plans to address the identified training need.

Devise and document a Business Development Plan for the overall assigned team with the support of the Sales Team, which is captured and distilled down to individual desk level as appropriate.

Ensure full personal understanding of all compliance requirements according to both company and external regulatory bodies' requirements.

Ensure all members of the assigned team are achieving compliance requirements according to company and external regulatory bodies' requirements.

Identify and undertake accompanied activities (e.g., client visit, phone sales call, candidate interview, etc.) with all members of the assigned team and document such activities in both the individual team member and the Operations Manager's appropriate desk plan.

Personally run training sessions for the team as required (e.g., negotiation tactics to protect and enhance margin percentages, implications of extending client payment terms, etc.).

Anticipate potential shortfalls in revenue and Gross Margin by both individual and overall team and ensure remedial actions are identified and implemented in the appropriate and necessary timescale to avoid revenue shortfall.

Devise, obtain approval for, and run in-branch incentive/reward/recognition initiatives for the assigned team to help promote a high-performance culture.

In the event of any individual team member failing to meet the required standards of activities and Gross Margin production, put in place a documented Performance Improvement Plan (PIP) to identify and action the necessary remedial actions required to ensure the success of the individual within the prescribed timescale contained within the PIP document.

In the event of a team member proving unable to achieve the required standard, conduct and document a formal disciplinary process that leads to dismissal.

Identify at least one potential new recruit per month for the business utilizing their own and their team's networks, identifying talent through competitor analysis and client recommendation.

Ensure that there is a structured and documented process for the hiring of new talent into the business that is adhered to.

Undertake reference and quality checks on a potential new hire prior to the introduction of the potential recruit to the Operations Manager's line manager.

Work with the Finance Team to identify areas of concern relating to over-trading, bad debt risk, and slow payment, and ensure the appropriate actions are put in place to address areas of concern.

Prepare and present a full report at the monthly management meeting on their team and themselves in line with the standard PowerPoint template.

Assist Finance and Business Owner in the preparation of the annual manpower plan, revenue, Gross Margin, and overhead budget for their assigned team.

Support the preparation of annual budgets by producing an Annual Business Plan to identify and document areas and methodology for growing the business, including Client Development Strategy, People Development Strategy, and Recruitment Strategy.

If you are a dedicated professional with a passion for industry/field, we would love to hear from you. Apply now to join our team and make a significant impact!