Contracts Co-ordinator

Contracts Co-ordinator

- £25,000

- Full-time

- Meridian Business Park, Leicester

We are working with a leading sport facility maintenance company based in Meridian Business Park, Leicester. With over 25 years of industry experience, many of the UK’s top sports pitch installers use this company as their preferred maintenance provider.

They are looking for a Contracts Co-Ordinator to join their team. This role will involve liaising with customers and third parties to schedule maintenance works, and putting this information into a database.

The ideal candidate will have previous experience within scheduling, administration and customer service. Fantastic organisational and people skills are essential, as is the ability to work effectively under pressure.About the job:

In this role you will be responsible for the processing of customer orders and scheduling of work for the business. This will involve speaking and working with customers and 3rd parties to ensure facilities are free to carry out the contracts, also ensuring maintenance technicians and/or sub-contractors have all the required details/machinery/materials etc. to carry out the works.

You will be using a CRM system to co-ordinate information in order to ensure all parties are aware of the upcoming schedule and that any relevant information is communicated effectively.

You will be expected to deliver high levels of customer service, whilst maintaining an efficient and streamlined schedule of works for a number of repair and/or maintenance teams. You will need to utilise all company resources to ensure that all work is completed to the highest standard.

Main Duties & Responsibilities

• Learning how to navigate around different CRM systems, update them accordingly and integrating between systems
• Scheduling works to ensure maximum productivity including: ordering materials and managing individual projects ensuring all parts are available and ready for completion
• Working closely with subcontractors, scheduling works and ensuring they are booked in efficiently and with the correct people
• Matching resources against demand to ensure maximum productivity
• Reporting any deficiencies in a timely manner
• Processing customer orders
• Liaising with suppliers and building professional relationships
• Effectively communicating with a workforce that are out "on the job" (completing the work)
• Handling customer work queries/complaints to a satisfactory resolution, and escalating them to the relevant level if required
• Working with other departments within the business to ensure things run smoothly
• General administration: booking hotels, answering the phone, dealing with emails, saving photos, scanning paperwork, raising orders, signing off invoices and so on
• Building a knowledge of what machinery is used for each process and then using this to make sure all works can be completed in accordance with the schedule

You

• Strong customer service skills
• Previous experience in a scheduling role is essential
• Previous administration experience
• Ability to build strong, professional relationships and maintain them
• Ability to work well under pressure
• Efficient, organised and productive
• Driving license preferred due to the location of the office but not essential

On Offer

• Annual salary up to £25,000
• 40 hours per week - 8-5, Monday to Friday with one hour for lunch
• Working in an office with some great people
• Permanent role