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Field Service Technician:
• To service & repair photocopiers & printers at customer locations in Leicester and the surrounding areas.
• To be an ambassador for the Company and to deliver outstanding levels of customer service.
• To have strong mechanical, electrical and IT knowledge across a range of manufacturer devices including: Epson, Ricoh, Kyocera, or Sharp.Key responsibilities:
• Repair, install and maintain equipment in a cost effective and efficient manner on behalf of the Company• Monitor and maintain parts/items issued such as van stock, IT equipment, vehicles and protective equipment to the standard in which they were provided• To work and conduct yourself in a safe manner at all times to ensure the protection and safety of yourself and others• Take ownership of tasks allocated to yourself in a quick and courteous manner• Manage your time effectively whilst performing your daily duties• Ensure paperwork be it electronic or manual is kept updated and complete within the standards and timescales outlined by management• Ensure the correct Company procedures and guidelines are followed when using equipment • To report issues and situations which may affect the Companies daily operations and procedures, such as absence or accidents so they can be recorded and monitored effectively and promptly with the specified timescales to the appropriate manager• Report to management any changes in your personal circumstances which may affect your daily duties performed for the Company• To attend and be prepared for Company/department meetings• To maintain and improve business relationships with customers• To maintain and uphold the highest standard of service levels• To attend and support any and all hospitality events held by the company• To be involved in projects as and when requested• To ensure that best practice is shared and implemented with your colleagues• To support the Directors and the senior management team in ensuring the company core values are implemented at all times
Competencies:
• Repair, install and maintain office equipment to a high level of workmanship and competency• Have a good understanding and interest in IT• Follow service department and health and safety procedures and share new and existing best practices with colleagues• Full UK driving license
Key skills and behaviours:
Good time management, Planning and Preparation, Team Player, Flexibility, Self Motivated, Pride in their work, Commercial awareness, Proactive Desire to achieve, Smart appearance, Good communication
