Planning Team Leader

An well established housing association are seeking an efficient Planning Team Leader to oversee the repairs department, ensuring projects are completed on schedule and within budget whilst managing a team of schedulers on a day to day basis.

Client Details

This organisation are renowned for its commitment to providing quality services to the community, the company prides itself on its high-performance teams and value-driven work environment.

Description

This role will involve:

• Coordinating daily interactions between planning teams, customer service, and maintenance teams to ensure repairs are handled efficiently while fostering strong relationships.
• Collaborating with tenants and leaseholders to enhance service delivery, take part in resident forums, and contribute to the co-regulation approach
• Embody the core values and mission of the business ensuring confidentiality of personal data and delivering a high-quality, cost-effective service centred on customer needs.
• Overseeing task completion timelines, prioritise workloads, and manage administration to meet performance goals and financial objectives, emphasising accurate and timely repairs.
• Allocating work to technicians effectively to maximise monthly revenue, ensuring ICT systems are updated with accurate repair statuses.
• Maintaining smooth operations by resolving technical challenges, ensuring effective communication with on-site staff, and verifying the accuracy of system data.
• Inspiring and supporting the planning team by promoting a culture of trust, inclusion, and safety, while driving measurable performance improvements.
• Overseeing all aspects of staff management throughout their employment, encourage positive engagement with staff representatives, and represent the client as a leading organisation internally and externally.
• Adhering to health and safety guidelines, support equality and diversity initiatives, and participate in essential training, drills, and organisational meetings.
• Report progress and key updates to managers, contribute to meetings with prepared materials, and perform additional duties as required, including stepping in for other teams when needed.

Profile

Ideally you will be:

• Educated to A-level standard or equivalent experience, with essential IT literacy (MS Office) and proficiency in database systems. Advanced skills in Excel, PowerPoint, and Visio are desirable.
• Proven ability to deliver excellent customer service, demonstrating strong communication skills, respect, and consideration for confidentiality, vulnerabilities, and personal circumstances.
• Experienced in using planning tools and systems for managing resources across large areas, meeting pre-appointment deadlines, and adhering to defined processes.
• Skilled in administrative tasks, including data input, word processing, and clerical functions, with the ability to collate data into simple tables and graphs.
• Experience in managing teams, supervising staff, and working effectively with others under tight deadlines while demonstrating strong time management, problem-solving, and self-management skills.
• Full driving license, digital proficiency (internet, email, mobile devices), and the ability to maintain confidentiality, respond to pressure, and work methodically.

Job Offer

In return this client are offering:

• A competitive salary and package ranging from £27,000 - £33,000 (GBP).
• A comprehensive benefits package (TBC).
• Generous holiday leave.
• An inclusive and value-driven company culture.
• The opportunity to make a real difference in the not-for-profit sector.

If you are interested in hearing more then please do not hesitate to get in touch.