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Senior Property & Lettings Manager

Ritz Recruitment
Posted 13 hours ago, valid for a month
Location

Leicester, Leicestershire LE1 4PG, England

Salary

£35000 - £40000/annum Plus 20% Discretionary Bonus

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Contract type

Full Time

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Sonic Summary

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  • The Senior Property & Lettings Manager position in Leicester offers a salary ranging from £35,000 to £40,000 per annum, along with a potential discretionary bonus of up to 20%.
  • The role requires proven experience in managing and leading a team of property managers, with a strong emphasis on delivering high-quality service to clients.
  • Key responsibilities include overseeing a team, managing property operations, and ensuring compliance with regulatory requirements while maintaining strong relationships with stakeholders.
  • Candidates should possess exceptional organizational and communication skills, along with a track record of excellent customer service and problem-solving abilities.
  • An ARLA qualification is desirable, and satisfactory references along with a DBS check are required for this position.

VS/7314

Senior Property & Lettings Manager

Leicester

Salary: £35,000 - £40,000 per annum, plus up to 20% Discretionary Bonus.

Hours: Mon – Friday 9am – 6pm, with the ability to work paid overtime.

My client provides high quality student housing, in both shared houses and apartments, in 24 cities across the UK. They are the largest single provider of 2nd and 3rd year student accommodation in the UK, leading the way in offering exceptional student accommodation.

Now looking to recruit a Senior Property & Lettings Manager to work out of their Leicester office covering the Midlands.

The Lead Portfolio Manager is responsible for ensuring the delivery of a high-quality service to customers and fostering professional working environments, serving as their trusted point of contact for property-related matters.

Key Responsibilities:

  • Manage and lead a small team of Property & Letting Managers over the Midlands region ensuring they meet their targets and deliver high-quality service to clients.
  • Oversee the team's operations, including arranging property visits, maintenance coordination, refurbishment projects, and end-of-tenancy processes.
  • Partner with your region’s Maintenance Coordinator ensuring maximum utilization of the Maintenance Operatives and a high level of service delivery.
  • Assist with the monitoring of the region’s financials, including processing and managing payment of invoices from contractors and suppliers, ensuring availability of funds and accurate documentation.
  • Provide guidance and support to junior members of the department and provide training when needed.
  • Build and maintain strong relationships with internal stakeholders and customers, identifying areas where the team can assist further.
  • Attend and confidentially present in team and department meetings, discussing KPIs, performance and strategy.
  • Ensure the team maintains accurate records of property and maintenance details on company software (Catalyst).
  • Handle negotiations with tenants, ensuring fair resolutions are reached while maintaining the highest level of professionalism.
  • Continuously assess and improve team performance, providing feedback and coaching to team members.
  • Conduct monthly one-to-one meetings, weekly catchups, and bi-annual appraisals with team members.
  • Ensure your region maintains 100% compliance with regulatory requirements.
  • Resolve any complaints or escalations in a timely and professional manner.

Experience Required:

  • Proven experience in managing and leading a team of property managers, with a track record of excellence
  • Highly trained and experienced property/lettings manager with knowledge of sophisticated systems.
  • Exceptional organizational skills and meticulous attention to detail.
  • Outstanding communication skills and the ability to always maintain professionalism and discretion.
  • Proven record of excellent customer service, including during contentious situations.
  • Strong problem-solving skills and the ability to manage complex property-related and people related challenges.
  • Ability to work autonomously while also collaborating effectively within a team.
  • ARLA qualification desirable

Requirements: Satisfactory references and a DBS check required.

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency

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