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This is a hy-brid role, providing Administrative support to the Account Managers and Directors where required.
Complete reconciliation reporting for clients where required and manage any direct queries from client in relation to reconciliation.
Continuously monitors daily operational performance to ensure services are delivered according to SLAs and client expectations, addressing any issues promptly.
Ensures the mailing plans are kept up to date with the latest schedules, content changes, and volumes, coordinating with stakeholders (especially operations) to align on timelines.
Stock Management: Update stock reports as and when needed. Prepare Stock Specification documents for the procurement of stock items and ensure all received stock procured by or supplied directly by the client meets specification and includes sufficient stock overs to facilitate the mailing.
Support CX team with change requirement as needed. Prepare estimates for change in line with business standard.
Liaise with small client accounts as and when required. Including arranging and presenting service review meetings.
Prepare service review packs for relevant Account Director/Senior Account
Manager/Account Manager ensuring accurate and formatted information is presented.
Maintain client bibles for own clients.
Provide a “buddy” support as and when required ensuring a competent knowledge of the client is maintained.
Complete ad-hoc billing for clients where appropriate in a timely manner in line with the business requirements.
