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- Conduct routine/non routine PM/OQ and PQ
- Perform equipment troubleshooting and breakdown repairs
- Manage and coordinate daily functions
- Promote and maintain a high quality of service
- Promote the brand and service capabilities of the company
- Identify service delivery improvements in conjunction with team leads
- Provide technical support to customer queries
- Evaluate incoming fault reports and initiate appropriate measures:
- Support customers by remote troubleshooting
- Ensure prompt handling of customer complaints
- Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
- Acts autonomous in the frame of Guidelines and directives
- Hands-on experience with servicing and maintaining laboratory instrumentation
- Strong technical aptitude with a focus on pharmaceutical or laboratory equipment
- A proven track record of cGxP
- Troubleshooting ability Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with dissolution and physical testing equipment.
- Sign according to rule SOP AAW01.04 regarding signatures.
