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Housing Outreach Worker
Contract type: 4 month +
Hours: Full Time
Location: Leicester
Venn Group are looking for a Housing Outreach Worker for a Housing Association in the East Midlands.
The successful candidate will be responsible for:
- Inspect voids in order to arrange for repairs and decorations for re-letting in line with voids procedure
- Assist with seeking referrals from support providers, local Councils and other referring agencies to re-let voids and select new tenants in liaison with support providers or other partners and set up and manage tenant records.
- Conduct viewings and sign up new tenancies in line with procedures ensuring residents have signed an appropriate occupancy agreement
- Ensure customers pay the weekly rent and service charge and assist customers with housing benefit claims taking action in accordance with Advance’s policies to recover rent arrears including assisting with serving notices.
- Carrying out visits to ensure compliance with tenancy conditions and where appropriate liaise with external professionals in respect of customers’ changing needs including support provider input
- Encourage customer participation in all aspects of the running of their homes and facilitate access to other Advance services
- Undertake tenancy visits to improve living conditions for tenants and support them in sustaining their tenancies.
- Ensuring that all information is accurately recorded onto Open Housing and other information systems in use.
- Assist with responding to anti-social behaviour complaints and neighbour disputes according to the Advances procedures and providing advice as required.
- Ensure all tenancy and housing related records are properly maintained and recorded on Open Housing
- Ensure that customers are able to make successful claims for welfare benefits by providing advice and assistance.
The successful candidate will have:
- Experience in a similar role
- Full UK Driving Licence
To secure an interview for this excellent opportunity contact Abbey Carver onor alternatively email as soon as possible
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
