Position: Customer Care Coordinator
Location: Leicester - LE19
Compensation: £27,000
Hours: Full-time, On-site - 9am-5pm
The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.
Key Responsibilities:
- Adhere to company policies and procedures.
- Resolve inquiries promptly and efficiently, ensuring follow-up until resolved.
- Implement the company's Customer Care Policy.
- Manage customer emails, address issues, draft correspondence, and maintain documentation.
- Handle email correspondence professionally, escalating matters when necessary.
- Log and resolve incoming calls accurately.
- Collaborate with the Customer Care Manager to resolve defects and maintain records.
- Provide administrative support, including managing correspondence and filing.
- Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
- Coordinate with the Buying department for material procurement.
Key Requirements:
- Previous experience in a similar role is essential.
- Proficiency in Microsoft Office suite.
- Attention to detail.
- Professional telephone manner.
- Strong team player.
- Experience in the construction industry preferred but not required.
If you have the necessary skills and would like to be considered for this role, please send your CV to (url removed)
Back to searchCustomer Care Co-ordinator
SF Recruitment
Posted 14 hours ago, valid for 4 days
Leicester, Leicestershire LE1 4PG, England
£27,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- The position of Customer Care Coordinator is available at a construction company in Leicester with a salary of £27,000.
- This full-time, on-site role requires adherence to company policies and efficient resolution of customer inquiries.
- Candidates must have previous experience in a similar role and proficiency in Microsoft Office, with attention to detail and a professional telephone manner.
- Key responsibilities include managing customer communications, collaborating with the Customer Care Manager, and providing administrative support.
- Experience in the construction industry is preferred but not mandatory.
