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2nd Line Support Engineer

Digital Waffle
Posted a day ago, valid for a day
Location

Leicester, Leicestershire LE1 4PG, England

Salary

£29,500 per annum

Contract type

Full Time

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Sonic Summary

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  • The role is for a 2nd Line IT Support Engineer located in Leicester, UK, with a hybrid work model.
  • The position offers a competitive salary of £29,500 per annum.
  • Candidates should have previous experience in a 2nd Line IT Support role, ideally with a strong knowledge of Microsoft technologies.
  • Key responsibilities include troubleshooting technical issues, supporting Microsoft 365, and assisting with server administration and network troubleshooting.
  • This opportunity allows for skill development in a collaborative team environment with potential career progression.


Role: 2nd Line IT Support Engineer
Location: Leicester, UK (Hybrid)
Salary: 29,500


Are you a skilled IT Support professional with experience in Microsoft technologies? Do you thrive in a fast-paced environment where you can troubleshoot, support, and enhance IT systems? If so, we have the perfect opportunity for you!


The Role:
We're looking for a 2nd Line IT Support Engineer to join our dynamic team in Leicester. In this role, you'll be responsible for providing high-quality support to end-users, troubleshooting technical issues, and ensuring the smooth operation of IT systems. You'll work with a range of Microsoft technologies and play a key role in maintaining and improving our IT infrastructure.


Key Responsibilities:

  • Provide 2nd line technical support to end-users, resolving escalated issues efficiently.
  • Troubleshoot hardware and software problems across Windows environments.
  • Support and maintain Microsoft 365, Active Directory, and Azure environments.
  • Assist with server administration, network troubleshooting, and security best practices.
  • Work closely with 1st and 3rd line teams to ensure seamless IT operations.
  • Document solutions and contribute to the continuous improvement of IT processes.


Requirements:

  • Previous experience in a 2nd Line IT Support role.
  • Strong knowledge of Microsoft 365, Windows Server, and Active Directory.
  • Experience with Azure, networking, and IT security principles.
  • Excellent problem-solving skills with a proactive approach to IT support.
  • Strong communication skills and the ability to work effectively with users at all levels.


What's On Offer:

  • Competitive salary of 29,500 per annum.
  • Opportunity to develop your skills with cutting-edge Microsoft technologies.
  • A supportive and collaborative team environment.
  • Career progression opportunities in a growing IT department.



If you're passionate about IT support and want to take the next step in your career, we'd love to hear from you!

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.