3rd Line Support Engineer

Are you a skilled 3rd Line IT Support Engineer with a passion for problem-solving & delivering top-notch service?

We're looking for a talented IT Engineer to join a growing team where technology is at the heart of everything they do

You’ll be working with diverse technologies and clients, helping to shape and secure their IT environments

If you enjoy a dynamic, varied role and are eager to learn and develop in a supportive environment, this could be the next step in your career

As a 3rd Line Support Engineer your responsibilities will include:

• Setting up and manage policies in Microsoft Intune and manage endpoint devices
• Manage DNS records and ensure email protection using DMARC, DKIM, and SPF
• Troubleshoot & manage basic networks, inc firewall configuration & VLAN management
• Handle migrations from platforms like Google Workspace and GoDaddy to Microsoft 365
• Manage Active Directory and Group Policy Objects (GPOs)
• Build strong relationships with clients, acting as a trusted technical advisor

We are looking for a 3rd Line Support Engineer who has the following skills and experiences:

• Minimum of 3 years in a 3rd Line Support or similar position, ideally in an MSP environment
• Strong experience in Microsoft 365, Intune, and endpoint management
• Proficiency in DNS management and configuring DMARC, DKIM, and SPF for email security
• Solid understanding of networking, including firewalls and VLANs
• Ability to use basic power tools for basic infrastructure installations.
• Excellent communication skills and a passion for technology

In return, the successful 3rd Line Support Engineer will receive a salary of £40,000 - £45,000 per annum, plus excellent company benefits and perks including:

• 25 Days hols + Bank hols
• Hybrid working
• Access to Training and Paid for Certifications

To make sure you don’t miss out on this fantastic opportunity, apply for this 3rd Line Support Engineer role by sending your CV over today!