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We are currently recruiting for a Business Support Administrator to join a company in Leighton Buzzard. The working hours are Monday-Friday, 9:00am-5:30pm and this is a fully office based role.
Job Description:
Administrative support for the Fee Earners in all departments. The following list includes the tasks required to fulfil the job role. This list is intended as a general guideline and is not exhaustive.
- Filing - Both electronic and hard copy
- Corresponding with clients and third parties via telephone and email.
- File opening and dealing with the necessary compliance including ID checks.
- Recording any chargeable time as required.
- Photocopying and preparing bundles or other relevant enclosures.
- Scanning generally and scanning and labelling the department’s post.
- Dealing with letters/attendance notes
- Updating and maintaining databases to correspond with the documents held in the storage
- General administrative assistance, e.g., preparing a Will for engrossment, storing the same.
- Updating case management system to include assisting with paperless department.
- Raising cheque / Bacs / TT requests.
- Taking new client enquiries and allocating appointment slots.
- Taking the overflow telephone calls from reception.
- Franking the firms post & organising any DX items to go out on a daily basis
- Booking rooms for meetings.
- Making files ready for archiving and dealing with all necessary compliance procedures.
- Covering reception at lunchtimes and holiday cover
- Adding new precedents to the case management system.
- Updating department resources such as factsheets and client questionnaires
- Generally ensuring compliance with the firm’s procedures, policies and office manual to include the firm’s policies on employment, anti-money laundering, use of IT, health & safety and client care.
- Any other administrative tasks as required by Management and Fee Earners.
Required Skills & Competencies:
- Administrative / IT skills.
- Accurate and methodical work.
- Good time keeper.
- Good interpersonal & organisational skills.
- Ability to work unsupervised.
- Work to high levels of accuracy & attention to detail.
- Confident dealing with a wide range of people via telephone, email or face to face.
- Professional telephone manner.
- Ability to work under pressure in a busy office.
Required Experience, Qualifications & Knowledge:
- Previous experience in an administration role.
- Confident working with Microsoft Office software (mainly Outlook, Excel & Word).
- Familiar working with case management systems.
- Telephone/reception experience.
