- Chase overdue invoices by telephone, email & letter within agreed timescales
- Maintain accurate and detailed records of all chasing activity
- Maintain a positive working relationship with branches.
- Support other members of the Debt Recovery team if required to ensure all daily Debt Recovery functions are carried out should staff be on holiday/sick leave
- Answer internal/external queries in an effective and timely manner
- Monitor the Debt Recovery mailbox daily and investigate and respond to all queries
- Undertaking any other duties which may be requested by the Line Manager
- Tenacity and enthusiasm
- Excellent communication skills at all levels
- Good keyboard skills and competence of Word, Excel and Outlook
- High standard of numeracy, accuracy with attention to detail
- A team player with a flexible approach and a willingness to learn
- Outgoing and confident personality who is able to operate at all levels
- A self-starter who is pro-active and can set and achieve goals
- Strong organisational & time management skills
- Looking for continuous improvement of best practices in order to positively impact business results
- Ability to recognise potential risks to the Company that should be escalated