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Customer Service Supervisor

CMR Recruitment
Posted 4 days ago, valid for 21 hours
Location

Leighton Buzzard, Buckinghamshire LU7 0QU, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading manufacturer of mobility access and emergency evacuation products, is seeking a Customer Service Supervisor.
  • The role involves leading the customer service team, handling inquiries, and collaborating with internal teams to enhance customer satisfaction.
  • Candidates should possess strong leadership skills, experience with CRM software, and excellent communication abilities.
  • A minimum of 3 years of experience in customer service management is required for this position.
  • The salary for this role is competitive and commensurate with experience.

Our client, a market-leading innovator and manufacturer of world-class mobility access and emergency stairway evacuation products is looking for a Customer Service Supervisor to join their team. The Customer Service Supervisor will be responsible for leading and coordinating the customer service team to ensure a seamless customer experience.

The responsibilities of the Customer Service Supervisor include but are not limited to the following:

  • Lead and manage the customer service team, ensuring high performance and efficiency.
  • Handle and respond to incoming customer service enquiries via phone, email, and in-person.
  • Work closely with the Head of Operations to meet customer lead-time expectations.
  • Collaborate with internal teams, including sales and post-sales support, to resolve customer concerns.
  • Monitor and improve internal processes, ensuring best practices are followed and identifying areas for improvement.

Skills, Experience & Key Candidate Attributes of the Customer Service Supervisor:

  • Strong leadership and team management experience.
  • Experience using CRM and order processing software (e.g., Order Wise, Sage).
  • Excellent communication and interpersonal skills.
  • Organised and systematic approach with strong problem-solving abilities.
  • Ability to understand technical applications and provide product guidance.

So, if you are an experienced Customer Service Supervisor and you want to make a real difference to a growing company, then apply now.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.