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We are recruiting for a Customer Account Coordinator (Maternity Cover - 12 months) to join a busy and growing company based just outside Leighton Buzzard. For this role, transport is essential, and you would need access to your own car. Our client are one of the market leaders within their industry, and supply products across the UK and Europe. Our client are seeking someone who is personable, and confident in conversing over the phone.
Working Hours:
- Monday - Thursday: 9:00 AM - 17:00 PM, Friday: 9:00 AM - 16:00 PM.
Location:
- Outskirts of Leighton Buzzard, and this position is fully office based - NO REMOTE/HYBRID WORKING.
Job Role:
The Customer Account Coordinator is responsible and required to support and manage key client accounts within a busy, and growing team. You would be responsible for developing and maintaining strong relationships with clients, while offering other core products, services and contracts. For this role previous account management, or customer account management skills are essential.
Core Duties:
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Client Relationship Management:
- Develop and maintain strong, long-term relationships with clients.
- Understand client needs and expectations, and ensure the delivery of high-quality solutions, while providing alternate suggestions.
- Provide regular updates and reports to clients on progress, results, and new opportunities.
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Sales Support:
- Preparing quotes, and seeing these through to completion.
- Preparing works requests via an internal bespoke ERP system - full training would be provided.
- Handling new business leads via email, telephone or sister companies.
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Logistics:
- Corresponding with internal warehouse/production teams on product availability, lead times and any delay to client services.
- Liaising with couriers, transport providers and resolving any issues.
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Costings:
- Dealing with cost related matters, ensuring clients are provided with correct pricing data, while ensuring competitive quotes, however, working to maximise company profitability.
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Administration:
- Ensuring all relevant production documentation is accurate and up to date.
- Updating internal ERP system with notes.
- Handling all inbound calls, emails, and mail.
- Supporting with invoice management.
Skills Required:
- A core background with client account management.
- Previous experience within a customer service role, office based.
- Confident & proficient in Microsoft Office (Excel, Word, Outlook) with strong administrative skills.
- Ability to work within a small, but busy team. Therefore, teamwork skills are essential.
- Experienced in multitasking.
Benefits:
- Joining a well established and growing company, working within a thriving industry.
- 25 days annual leave + bank holidays (3 days to be taken over the Christmas period when the office is closed).
- 1 hour lunchbreak.
- On site parking.
- Early finish on Fridays.
