Parts Advisor

Main Purpose of the Role:The main purpose of this role is to offer assistance in all sectors of the Parts and Service departments, including the Workshop.

To assist with customer enquiries/orders and make associated sales in order to meet customer targets and expectations. To promote and sell parts to new and existing customers.

This is a customer-facing role, which requires you to build strong customer relationships within the Parts sales sector of the business. You will, on occasion, need to present a Parts solution to the customer and frequently liaise with the Manufacturer.

Duties:

• Build strong and positive relationships with customers

• Present a professional image and portray a polite and courteous manner at all times

• Take parts orders and sell to meet company targets and support all campaigns

• Answer all incoming calls and respond to messages promptly

• Maintain correct off-the-shelf availability and distribute parts accordingly

• Receive and check in deliveries on our computer system promptly and efficiently

• Attend service counter area and take orders/enquiries from Service Engineers

• Ship parts using FedEx to remote Engineers via By Box

• Ensure parts for service jobs are picked and ready for the Engineers

• Ensure return to stock for parts not required

• Process parts returns to the Manufacturer with appropriate paperwork, when necessary

• Operate forklift in a safe and responsible manner

Criteria:

• Parts background is desirable, but we would consider candidates with general knowledge of parts

• Automotive, truck or car experience, or dealership background is desirable

• Proven record of making calls resulting in sales is desirable

• Knowledge of ADP and TBS desirable (training will be given)

• Clean driving licence and good driving record

• Forklift truck driving licence is desirable (training will be provided)

• Teamwork: ability to work confidently within a group and on own initiative

• Time Management: ability to manage time effectively, prioritising tasks and working to deadlines, whilst being quality-focused to ensure the right parts are sourced

• Drive and determination to get things done, make things happen and continually looking for better ways of doing things

• Availability to work Saturday morning rota as overtime (usually 2 in 5 Saturday mornings)

• Proof of right to work in the UK

Benefits:

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years of completed service

• Company sick pay scheme

• Company uniform

• Free staff parking

• Rest area at depot

• Manufacturer online training programmes for all roles, career paths for progression

• Additional training programmes for employee career advancement

• Manufacturer History Museum and Machine Production Line tour, including VIP lunch - Covid dependant

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/occupational health

• Employee assistance programme

• Employee discounts on merchandise

• O2 Employee Benefits