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Main Purpose of the Role:
The main duties of this role are Machine Diagnostics, Servicing and Repairs to all product ranges. This is a customer facing role which requires you to build strong customer relationships within the Service sector of our business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the manufacturer. The objective of this role is to provide the customer with a World Class customer service experience.
Basic Hours: 40 hours working week, 08.00 - 16.30 hours.
- Overtime after 8 hours, the first 4 hours at time and a half, thereafter paid at double time (daily).
Responsibilities
- Conduct on-site installations, repairs, and maintenance of equipment as per client specifications.
- Diagnose technical issues and provide effective solutions in a timely manner.
- Perform routine inspections and preventive maintenance to ensure optimal equipment performance.
- Maintain accurate records of service activities, including reports on repairs and parts used.
- Collaborate with clients to understand their needs and provide tailored solutions.
- Provide training and support to customers on the proper use of equipment.
- Stay updated with industry trends, technologies, and best practices to enhance service delivery.
- Ensure compliance with health and safety regulations while working on-site.
Requirements
- NVQ Level 2, 3 or equivalent and have experience in the construction, HGV or agriculture heavy plant machinery sectors including servicing and maintenance then this could be the role for you.
- Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on machinery or equivalent
- Portfolio of certification/achievements required
- Full UK driving licence required.
Attributes:
- Teamwork, ability to work confidently within a group and on your own.
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things.
- Analysing and investigating, ability to gather information systematically to establish facts for problem solving
- Flexibility, ability to adapt successfully to changing situations and environments
- Ability to act on own initiative, and be proactive in finding solutions
- Logical and timely approach to the completion of paperwork.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Sick pay
