Pharmacy Governance & Quality Lead

POLAR SPEED DISTRIBUTION LIMITED

Polar Speed, a UPS company, is a logistics company and innovative provider of temperature sensitive transportation and pharmaceutical supply chain solutions in the UK.

PHARMACY GOVERNANCE & QUALITY LEAD

BASED: Polar Speed UPS, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG

HOURS: 37.5 Hours Monday Friday - Between the hours of 8am - 6pm, flexibility will be required for this role with regards to start/finish times to suit the needs of the business, which may be of an urgent medical nature.

SALAY: £35K P/A - £40K P/A - Subject to experience.

JOB ROLE

Polar Speed has a reputation for quality, compliance, operational and customer facing technology and monitoring solutions in the growing temperature-sensitive pharmaceutical logistics market in the UK. The company specialises in active temperature-controlled deliveries to hospitals, pharmacies, wholesalers and medical care surgeries as well as to end patients which it serves through its homecare business. Its customers include some of the best known pharmaceutical brands in the world.

We offer a wide range of benefits including 28 days holiday (including bank holidays) building to 33 days (including bank holidays) in the sixth full holiday year and a company pension scheme with 5% company contribution, Private Healthcare, UPS Perks At Work Scheme, and Employee Assist Programme.

For successful applicants, Polar Speed will process basic disclosure criminal record checks.

Key responsibilities:

Lead on all matters relating to Pharmacy Quality Systems to meet all regulatory requirements impacting on the Clinical Homecare (Pharmacy) service, in particular the investigation and resolution of complaints and incidents across the Pharmacy departments and sites in conjunction with line managers and nominated individuals.

Identify and deliver appropriate Corrective and Preventative Actions CAPAs) to drive process efficiency and protect patient safety.

Co-ordinate Pharmacy staff training requirements across all Polar Speed Pharmacy sites.

Assist with the implementation of new commercial contracts in the Pharmacy operation and strategic improvement projects including process design and documentation, and team training.

Support the delivery of a pharmacy risk management plan.

Ensure all pharmacy complaints and incident (internal and external) are logged and acknowledged in accordance with the required time lines.

Work with relevant stakeholders to complete complaint and incident investigations, identifying root causes and recommendations of appropriate CAPAs.

Perform trend analysis on Pharmacy complaints and incidents to drive the overall quality of the Pharmacy service.

Skills:

Excellent organisational skills, showing initiative and being proactive.

Excellent working knowledge of Microsoft Office Applications.

Must be able to build effective working relationships with senior managers, other departments and external contacts.

Pharmacy NVQ Level 3 or above Qualified.

Must appreciate the need for retaining confidentiality.

Basic Knowledge of Quality Management.

Specialised Knowledge