- Handling incoming queries via phone and email from Landlords/Tenants/LSCs in a timely and professional manner
- Processing new lets, renewals, terminations of tenancies and return of deposits
- Ensuring all funds received are identified and allocated correctly
- Ensuring that all arrears are chased in line with our SLA, accurate records of our actions are maintained and recommendations for legal action are made to Property Management where required
- Processing rents received and remit to landlord daily by Faster Payments & Cheque
- You will be responsible for sending bespoke reporting to our corporate clients on a weekly and monthly basis
- Attending regular client meetings to provide updates and insights on current performance
- Ad hoc duties as required by the Line Manager
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
- Strong systems experience, a good working knowledge of Excel would be a distinct advantage
- Excellent writing skills
- Good analytical ability
- Ability to stay calm under pressure and work to tight deadlines
- Flexible approach to working
- Basic accounts/bookkeeping background an advantage but not necessary