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IT Service Delivery Technician

Kingspan
Posted 7 days ago, valid for 12 days
Location

Leominster, Herefordshire HR6 0AL, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • Kingspan Insulation is seeking an IT Service Delivery Technician for a 39-hour work week based in Pembridge, requiring travel to remote sites globally.
  • Candidates should have experience in a similar role, with an ITIL Foundation certificate and relevant IT qualifications, along with a minimum of 2 years of experience.
  • The role involves supporting IT services, managing tickets, and providing documentation and guidance to users, while working closely with the Service Delivery management team.
  • The salary for this position is competitive and includes benefits such as 25 days of annual leave, a profit-related bonus, and a contributory pension scheme.
  • Ideal candidates should possess strong problem-solving skills, attention to detail, and the ability to work under pressure, along with a full UK driving license.

We are looking to recruit a IT Service Delivery Technician for 39 hours per week based at our head office in Pembridge, and you will be required to travel to remote sites world-wide.

Why join Kingspan Insulation?

We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world.Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry, operating from our site in Pembridge, Herefordshire.  With 188 sites worldwide Kingspan is a global leading employer. 

You will be responsible for supporting all of Kingspan Insulation’s services including applications, systems, hardware and customers. 

Main duties: 

  • Work with the Service Delivery management team in agreeing common standards and practices and delivering against those standards. Ensure the achievement of departmental objectives. 
  • Ensuring that all tickets are handled according to agreed procedures and that documentation of supported components is available and in an appropriate format.
  • Provides detailed documentation and guidance to all users in the effective use of systems and products where required.
  • Identification and implementation of workarounds where required.
  • Propose, discuss and evaluate potential solutions with other resolver teams including 3rd parties and implement agreed modifications or workarounds as directed.
  • Perform onsite hardware and software fixes, and where necessary workarounds, across multiple sites.
  • Assist with other projects and activities within the Division as appropriate.
  • Maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.
  • Identify and work towards service improvements.

You will have experience in a similar role, and working in an office environment. 

It is essential that you have the following: 

  • ITIL Foundation certificate
  • English Language and Mathematics at GCSE new grades 9 - 4 (or GCSE A*-C; 'O' level A-C or CSE 1)
  • Any IT related qualifications
  • Ability to handle difficult and demanding customer environments and pressurised workload
  • Ability to mentor and train junior members of the team
  • Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
  • Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
  • Detailed understanding of client hardware and operating system to affectively trouble shoot problems
  • Mobile technologies
  • Unified communications
  • Strong attention to detail and organisation skills, with the ability to identify, analyse and solve problems
  • Ability to work under pressure and achieve results
  • Full UK Driving Licence.

What do we offer?

  • 25 days Annual Leave (Plus Bank Holidays)
  • Profit Related Bonus
  • Contributory pension scheme
  • 4 x salary Life Assurance
  • Enhanced Maternity, Paternity & Adoption Leave  
  • Buy & Sell Annual Leave 
  • Service Recognition Rewards  
  • Supported Professional Development

Do you have the skills we are looking for? If so, click ‘apply’ now to be considered as one of our IT Service Delivery Technician.  

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.