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Customer Service Executive

Hales Group Limited
Posted 19 hours ago, valid for 11 days
Location

Letchworth Garden City, Hertfordshire SG6 3JA

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Services Executive is available in Letchworth with a salary range of £25,000 to £26,000 depending on experience.
  • This temporary role requires the ideal candidate to have excellent organizational and communication skills, as well as proficiency in Office applications.
  • Key responsibilities include handling customer orders, processing bookings for loan equipment, and liaising with couriers and hospital staff.
  • Candidates should possess expertise in order fulfillment and WH Management Software, along with strong analytical skills and attention to detail.
  • A minimum of 2 years of experience in a customer service or administrative role is preferred for applicants.
Job Title: Customer Services ExecutiveLocation: LetchworthSalary: £25,000 - £26,000 (DOE)Basis: Temporary As a Customer Services Executive, you will play a key role in liaising between departments and ensuring customer satisfaction is maintained, alongside enabling the smooth-running of the office via carrying out administrative duties. The ideal candidate will have excellent organisational skills, possess excellent interpersonal and communication skills and have proficiency in Office applications. This office-based role offers a work schedule of 8:30am to 5:00pm, with a 1 hour lunch break. This is a Temporary position. Customer Services Executive Responsibilities: 
  1. Ensure effective customer order handling and Invoicing.
  2. Input purchase orders using JD Edwards.
  3. Process bookings to hire loan equipment.
  4. Raise invoices and credits using JD Edwards.
  5. Liaise with our couriers.
  6. Deal with queries via phone and email from hospital staff and sales reps.
  7. Work with the warehouse team to solve any issues.
  8. Invoicing Queries.
  9. Produce Monthly / Quarterly reports using excel.
  10. Maintain Pricing catalogues.
  11. Assist with Admin.
 Customer Services Executive Requirements: 
  1. Proficiency in Office applications.
  2. Knowledge of WH Management Software.
  3. Expertise in order fulfilment process.
  4. Expertise in human, material and infrastructural resources management.
  5. Written and verbal communication skills.
  6. Internal and external client-orientation.
  7. Possess a logical and analytical approach, with attention to detail.
  8. Strong organisational and time management capabilities.
  9. Good interpersonal skills, ability to build positive relationships at all levels.
  10. Result-driven orientation.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.