Customer Service Administrator

Hales Group Limited

Posted 3 days ago, valid for a month

Letchworth Garden City, Hertfordshire SG6 3JA

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Customer Service Administrator position in Letchworth is a permanent role offering a salary between £26,000 and £27,000.
The job requires strong communication skills and a team-oriented attitude, suitable for individuals with a proven ability to multitask in a fast-paced environment.
Key responsibilities include managing customer enquiries, processing orders, and supporting warehouse operations such as picking and packing.
Candidates should have a high attention to detail and problem-solving skills, along with a willingness to adapt to changing priorities.
This role also offers 21 days of holiday, which increases with service, and operates from 9 am to 5 pm.

Customer Service AdministratorLetchworthPermanent9am – 5pm £26,000 - £27,00021 days holiday (increasing with service) Join a supportive, collaborative team in a role that combines customer service, administrative tasks, and hands-on work in the warehouse. If you enjoy variety, thrive in a fast-paced environment, and value being part of a friendly team, this could be the perfect role for you! Job PurposeContribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes, including picking and shipping orders from the warehouse. Key Responsibilities

Customer Service:
Respond to customer enquiries via phone, email, and instant message.
Process orders promptly and assist customers with issues like returns, faulty merchandise, and delivery delays.
Provide clear and friendly updates on products, services, and promotions.
Record customer interactions and complaints in the system, ensuring efficient resolution.

Administrative Tasks:

Update and maintain accurate records of orders and inventory.
Collaborate with team members and management to enhance communication and processes.
Support marketing efforts and assist with planning for annual exhibitions.

Warehouse Support:

Pick and pack customer orders to meet shipping deadlines.
Perform regular stock checks and manage inventory.
Receive and reconcile supplier deliveries, reporting any discrepancies promptly.
Maintain a clean and organised workspace in line with Health & Safety guidelines.

What You’ll Bring to the Role

Strong communication and listening skills.
A team-focused, results-driven attitude.
Proven ability to multitask and thrive under pressure in a fast-paced environment.
High attention to detail and problem-solving skills.
A willingness to be hands-on and adaptable to changing priorities.

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