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Letchworth Garden City
Collections & Arrears Specialist

Collections & Arrears Specialist

Davies Talent Solutions

Posted 18 hours ago, valid for 10 days

Letchworth Garden City, Hertfordshire SG6 3JA

£24,000 - £28,800 per annum

Full Time

Health Insurance

Employee Assistance

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Sonic Summary

The role is for a Collections and Arrears Specialist at one of the UK's fastest growing challenger banks, focusing on commercial collections and arrears.
Candidates should have experience in financial services, particularly in dealing with solicitors and insolvency practitioners, and must demonstrate strong interpersonal skills.
The position involves identifying customers in arrears, managing cases on the Bank’s Watchlist, and supporting customers with payment difficulties using forbearance strategies.
The company offers a salary of £40,000 and requires candidates to have at least 3 years of relevant experience in the field.
Benefits include a generous holiday allowance, a 10% employer pension contribution, private health insurance, and various employee support programs.

Are you someone keen make a difference in a challenging environment? Our client is one of the UK's fastest growing challenger banks, seeking a Collections and Arrears Specialist to join their team. Our client is a specialist business lender, and one of the UK's fastest growing start-up banking operations. They are seeking an indivisdual with experience in commerical collections and arrears to help them grow their team. Your Role:

Identify and support the Bank’s customers who fall into arrears and show early warning signs of distressed debt
Support the management of relevant cases on the Banks Watchlist to reach a positive outcome for the customer and the Bank
Supporting customers with short term payment difficulties using forbearance strategies which are in the best interests of our customers where appropriate, overseeing the lifecycle of these forbearance agreements and raising any issues that are identified
Support the management of all cases where the appointment of an LPA Receiver or Administrator is likely (two consecutive periods of arrears without reasonable explanation within a 6-month period) by agreeing repayment strategies and liaising closely with the Recoveries team

Your essential skills:

Experience within Financial Services.
Experience in dealing with Solicitors and Insolvency Practitioners. [Collections only]
Understanding of and expertise in Treating Customers Fairly
Understanding of and expertise in dealing with vulnerable lending customers.
Strong interpersonal and communication skills.
Ability to multi-task and coordinate a heavy workload with colleagues.

Company Benefits:

Generous holiday allowance
10% employer pension contribution
Annual Bonus Scheme (Discretionary)
Hybrid Working Environment
Private Health & Dental Insurance
Employee Assistance Programme
Cycle2workscheme
Menopause Plan
Emergency Office Sanitary Wear (in female toilets)
Birthday leave
3 days Paid Carers leave (after 3 months)
Yearly Health Assessments
Loan Schemes (interest free loan and travel loan)
Annual Flu Vaccinations
Occupational Sick Pay
Income Protection Insurance
Enhanced Maternity / Paternity leave pay
One off equipment fee for Hybrid Working Environment (£100).
Charity Day

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