Technical Support Engineer

Technical Support Engineer

A leading global manufacturer of passenger information systems for public transport is seeking a skilled Technical Support Engineer to join their expanding team. Specializing in innovative solutions for the transport industry, this company designs, develops, and manufactures cutting-edge technology at their headquarters in Lewes, East Sussex, while also operating internationally with offices and partners around the world.

This role is an exciting opportunity to work in a company at the forefront of technological change, where you will be involved in everything from on-site installations and repairs to remote troubleshooting and customer support.

Responsibilities:

• Attend various customer sites across the UK to perform installations, repairs, surveys, and upgrades of equipment.
• Answer technical queries via email, phone, and video conferencing platforms such as Teams.
• Configure equipment and prepare media content using bespoke software tools.
• Collaborate with sales, R&D, and production teams to resolve issues and improve product performance.
• Provide first-line support on products, troubleshooting hardware and software issues.
• Carry out site evaluations and offer suggestions for improvements.
• Deliver training to customers on in-house software and hardware solutions.
• Participate in team meetings and occasional travel to the head office in Lewes.

Requirements:

• Ability to work independently or as part of a team, demonstrating flexibility in problem-solving.
• Experience in repairing electrical and electronic devices (soldering, cable repairs, crimping).
• Full UK driving license and willingness to travel within the UK and occasionally abroad.
• Excellent written and verbal communication skills.
• Proficient with Windows operating systems and Microsoft Office packages.
• Familiar with networking and serial protocols.
• A well-organized approach to tasks, with the ability to manage multiple projects simultaneously.
• Comfortable with overnight stays away from home when required.

Desirable Skills:

• Experience with serial communication standards and protocols.
• Familiarity with Linux operating systems.
• Understanding of electrical and electronic system design (circuit diagrams, wiring).
• Previous technical support experience, especially in the public transport or manufacturing sectors.