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Are you detail-oriented and dedicated to upholding compliance standards?
We’re looking for a proactive Compliance and Policy-Driven Support Officer to join our clients team in a newly created role, providing essential support to our account teams and ensuring compliance with Anti-Money Laundering (AML) regulations.
Key Responsibilities:
- Acting as the primary officer for implementing risk-based AML policies and procedures, conducting Customer Due Diligence and Enhanced Due Diligence as required, ensuring full AML compliance, and liaising with the Anti-Money Laundering Officer to escalate Suspicious Activity Reports as needed
- Maintaining current customer records and compliance documentation, inputting and tracking relevant data using specialised software to support AML requirements
- Supervising cash transactions, particularly on high-volume days, ensuring accuracy and adherence to AML controls
- Providing excellent customer service by managing phone inquiries, processing payments, and supporting smooth, compliant transactions
Candidate Requirements:
- Strong attention to detail with a focus on compliance accuracy
- Professional and courteous interpersonal skills with strong communication abilities
- Ability to work effectively both independently and as part of a team
- High level of discretion, reliability, and presentable appearance
- Proficiency in MS Office, with a capacity to learn industry-specific software
- Prior experience in a compliance-focused role, comfortable with cash handling and customer service
The role offers comprehensive training in all aspects of compliance and customer service, including client-facing skills, external AML training, and ongoing support from senior leadership, with free online sessions from HMRC to supplement learning and career growth.
