Customer Service

Customer Service Account Manager

• Annual Salary: £25,000 + commission from upselling (10% of sales)
• Location: Lichfield with travel to Birmingham, Manchester, Milton Keynes, London (Travel required)
• Job Type: Full-time (working Mon - Fri and Tues - Sat on rotation)

My client based in Lichfield is dynamic property education community that is rapidly growing. They are currently looking for a Customer Service Account Manager who is enthusiastic about providing a good customer experience and is keen to learn and progress within the business. No specific experience is required as it's all about personality. This role is ideal for someone who is ambitious and has a knack for building strong relationships.

Day-to-day of the role:

• Coordinate and manage weekly events across various UK locations, working closely with hotels to ensure dates and attendee numbers are secured.
• Maintain records of member data and event details on spreadsheets.
• Manage a community helpline via email, addressing member inquiries about app usage, event bookings, and general customer relations issues.
• Update administrative notes regularly to ensure all member interactions are documented.
• Engage with members to encourage upgrades post-education, leveraging strong relationship-building skills to enhance sales opportunities.
• Travel to different cities including Birmingham, Manchester, Milton Keynes, and London to oversee event setups and liaise with hotel teams.
• Manage your schedule flexibly, compensating longer workdays with shorter ones within the week (travel time is given back in the week e.g. 4 hours travel time means you would get half a day off the next week)

Required Skills & Qualifications:

• Strong communication and interpersonal skills, capable of effectively handling customer inquiries and building relationships.
• Self-motivated and ambitious, with a drive to succeed in a commission-based structure.
• Ability to travel as needed and manage time effectively.
• No prior experience in property necessary, but must be eager to learn and understand the product deeply.

Benefits:

• Competitive pay structure with a 10% commission on sales (up to £300 commission per upsell)
• Travel time given back to you
• Travel expenses covered.
• Opportunity to work in a dynamic, fast-growing environment with potential for personal and professional growth.
• Progression opportunities into management 

Application Process:

My client believes in keeping things simple and personal. The hiring process involves a single in-person interview, where they get to know you and understand your confidence and fit for the role. Interviews are laid-back and focus more on your character and potential rather than formal qualifications.

To apply for this Customer Service Account Manager position, please submit your CV explaining why you are interested in this role and how your skills align with the job requirements or for further details pop Emily at Reed Wolverhampton a call.