Back to search
Customs Clearance Supervisor - Lichfield - Up to 40,000
As a Customs Clearance Supervisor, you will oversee the customs department, ensuring that all customs requirements are carried out in a timely and compliant manner. You will also manage a team, identify issues, and implement operational changes to improve efficiency.
You will be responsible for your team's operational activities, meeting targets, and ensuring that high-quality standards are consistently maintained. Your role involves liaising closely with the Operations team, customers, and suppliers to ensure all relevant customs documents are generated and systems are updated.
Job type: Permanent
Hours: 08:30 - 17:30 Monday to Friday
Salary: Up to 40,000 (DOE)
Hybrid working: Available after completion of probation
Key Responsibilities:
Support and advise customers/suppliers on all international import/export customs queries
Promote and advise customers on the Customs Consortium
Ensure excellent customer service with proactive communication
Complete declarations accurately and within required time frames
Provide outstanding customer service and advise on declaration completion, VAT, and duty payments
Identify and resolve any customs issues that may cause shipment delays
Build, develop, and support the customs team, focusing on continuous improvement
Conduct one-to-one meetings with team members to discuss performance and gather feedback
Ensure files are ready for invoicing in time for month-end
Monitor, analyze, and report on departmental data
Present a monthly summary to the Operations Director
Ensure compliance with HMRC and other relevant authorities
Create training materials and provide internal training when necessary
Conduct internal audits to ensure compliance with company and regulatory requirements
Use customer reports to evaluate departmental client bases and revenue distribution
Visit clients to strengthen relationships and develop business opportunities
Supervision:
Assist and train others in the team
Serve as the first point of contact for escalations within the team or with customers
Resolve operational and administrative queries promptly
Handle more complex enquiries and issues
Conduct regular performance management and development reviews
Skills & Experience required:
Strong knowledge of customs processes (European, Sea, and Air)
- Right to work in the UK (No sponsorship on offer)
Experience with different types of customs entries and documentation
Good understanding of import VAT, duty, and quotas
Familiarity with customs platforms and software
Ability to build relationships quickly with customers and suppliers
Strong organisational and time-management skills
Ability to work effectively in a target-driven environment
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
