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Hybrid Customer Service Executive - Freight Industry

LogisticsRecruit UK
Posted 17 days ago, valid for 7 days
Location

Lichfield, Staffordshire WS14 9SY

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • My client, a leading global logistics provider, is seeking a Customer Service Executive for their team in Lichfield.
  • The role requires previous experience in customer service, ideally with a background in freight forwarding, and offers a competitive salary.
  • Working hours are Monday to Friday from 8.30 am to 5 pm, with options for flexible home working.
  • Benefits include 25 days of annual leave, rising to 26 days, plus 8 public holidays, private healthcare after one year, and a holiday purchase scheme.
  • Candidates should possess excellent communication and administration skills, along with a polite and professional demeanor.

My client, a leading global logistics provider, is looking to recruit a Customer Service Executive to join its small, friendly team based in Lichfield. You will be working for a company that has an excellent reputation within the logistics sector, believes in providing outstanding customer service, and values its staff.

ROLE: Customer Service Executive - Freight Forwarding

LOCATION: Lichfield and home working

HOURS OF WORK: Monday to Friday 8.30 am - 5 pm

BENEFITS:

  • Competitive salary
  • Free on-site parking
  • Flexible working from home option
  • 25 days annual leave, rising to 26 days, plus 8 days for public and bank holidays
  • Holiday purchase scheme where you can buy/sell up to one week's leave
  • Private healthcare after 1 year's service

EXPERIENCE:

  • Previous experience within a customer service role
  • A people person and strong team player
  • Polite, professional manner
  • Excellent communication skills
  • Administration skills

ADDITIONAL SKILLS THAT WOULD BE ADVANTAGEOUS BUT TRAINING CAN BE PROVIDED

  • Preferably previous experience within the freight forwarding sector
  • Ideally have knowledge of Customs documentations

ROLE:

  • Provide quotations for both Partners and Customers using tariff or Product Support where necessary.
  • Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s.
  • Building and arranging consignments for both Partners and Customers.
  • Understating SOPS and Rate Cards ensuring all additional revenue is captured and service levels are adhered to.
  • Maintain effective communication internally and externally.
  • Providing performance KPIS as per customer requirements
  • Ensure an understanding of customs requirements for both Import and Export shipments, seeking support from our internal departments should it be needed to ensure compliance.
  • Check all shipment documentation, including hazardous paperwork, escalate any discrepancies with our onsite DGSA.
  • Follow the defined company process for claim handling for all potential claims to either resolution or escalation.Develop existing business through maintaining and improving high levels of service excellence and quality.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.