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My client, a leading global logistics provider, is looking to recruit a Customer Service Executive to join its small, friendly team based in Lichfield. You will be working for a company that has an excellent reputation within the logistics sector, believes in providing outstanding customer service, and values its staff.
ROLE: Customer Service Executive - Freight Forwarding
LOCATION: Lichfield and home working
HOURS OF WORK: Monday to Friday 8.30 am - 5 pm
BENEFITS:
- Competitive salary
- Free on-site parking
- Flexible working from home option
- 25 days annual leave, rising to 26 days, plus 8 days for public and bank holidays
- Holiday purchase scheme where you can buy/sell up to one week's leave
- Private healthcare after 1 year's service
EXPERIENCE:
- Previous experience within a customer service role
- A people person and strong team player
- Polite, professional manner
- Excellent communication skills
- Administration skills
ADDITIONAL SKILLS THAT WOULD BE ADVANTAGEOUS BUT TRAINING CAN BE PROVIDED
- Preferably previous experience within the freight forwarding sector
- Ideally have knowledge of Customs documentations
ROLE:
- Provide quotations for both Partners and Customers using tariff or Product Support where necessary.
- Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s.
- Building and arranging consignments for both Partners and Customers.
- Understating SOPS and Rate Cards ensuring all additional revenue is captured and service levels are adhered to.
- Maintain effective communication internally and externally.
- Providing performance KPIS as per customer requirements
- Ensure an understanding of customs requirements for both Import and Export shipments, seeking support from our internal departments should it be needed to ensure compliance.
- Check all shipment documentation, including hazardous paperwork, escalate any discrepancies with our onsite DGSA.
- Follow the defined company process for claim handling for all potential claims to either resolution or escalation.Develop existing business through maintaining and improving high levels of service excellence and quality.
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