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Guest Services Manager – Luxury 5* Hotel in Berkshire
Location: Berkshire
Salary: Up to £38,000 + Benefits
We have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.
As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day-to-day operations of the hotel.
Responsibilities
- Ensure the smooth running of the guest services team on a daily basis.
- Welcome all guests to the hotel in conjunction to hotel and brand standards.
- Monitor guest experience feedback and resolve any client disputes and complaints.
- Assisting with enquiries both on email and on the phone.
- Anticipate guests' needs and requests in an intuitive manner, ensuring a seamless service is delivered.
Requirements
- Previous experience in Guest Relations / Front Office
- You will be an engaging people focused manager- ability to lead and inspire your teams and build strong connections
- Clear verbal/written communication proficiency
- Flexible and adaptable approach with a can-do attitude
- Ability to drive sales and cross sell
