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Our client is recruiting a new role due to company growth. This is initially a 6 month contract, but will very likely turn into a permanent role for the right person. The role will be focusing on speaking to customers and NHS organisations.
Client Details
Our client is a private company within the healthcare sector.
Description
Key Responsibilities:
- Billing: Proactively manage and chase outstanding debts from consumers, ensuring timely payments and minimal ageing debt.
- Customer Communication: Contact consumers and healthcare organisations via phone, email, and letter to discuss overdue accounts, offering payment plans where necessary while ensuring all communications are professional and compliant with healthcare regulations.
- Account Reconciliation: Regularly reconcile consumer accounts, identifying discrepancies, applying adjustments, and working with other departments to resolve issues.
- Payment Plans: Negotiate and establish manageable payment arrangements for consumers experiencing financial hardship, ensuring that all agreements are documented and tracked accurately.
- Internal Collaboration: Work closely with the billing, customer service, and finance teams to resolve disputes and ensure accurate invoicing and payments.
- Credit Assessments: Assist in reviewing new consumer credit applications to assess risk and recommend appropriate credit limits.
Profile
The successful candidate will be a natural 'people person' with a nature that is high in empathy. There is a 'softly softly' approach needed for this role. A nice phone manner and friendly and approachable attitude is a must.
Job Offer
£27-28,000
Initially a 6 month contract but likely leading to a permanent role
2 days per week home working
some flexibility on working hours
Monday - Friday
