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Customer Service Administrator - Immediate Start Available!
Mon-Fri, 8am-5pm, £12.21p/hr, temporary on going role with the potential to become permanentBased in LN1-own transport required due to site location
Key Responsibilities:
- Handling a range of customer service tasks on a daily basis to ensure a smooth and efficient customer journey.
- Tracking customer orders and providing timely updates to ensure transparency and satisfaction.
- Coordinating claims for damaged or lost items with suppliers and ensuring prompt resolution.
- Arranging customer replacements efficiently and in line with company policy.
- Responding to customer queries via telephone, email, and various online platforms, delivering exceptional service within agreed service level agreements (SLAs).
- Processing returns and issuing refunds where necessary in a timely and accurate manner.
- Communicating with third-party hauliers and couriers daily to resolve delivery-related issues.
- Maintaining a high standard of professionalism while delivering a positive and seamless customer experience through all channels, including email, phone, and live web chat.
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
