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Are you looking for a new Temporary to Permanent opportunity in 2025?
Do you have customer service experience?
Customer Service Planner
Lincoln
£12.03 per hour
Office based (Hybrid working offered once probation has been passed)
The Role:
- Role is office based, initially. Once you have passed probation, our client offers a hybrid working model. This may take around 5-6 months to pass probation.
- Candidates would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets (Service, Serviceability, Quality and Risk) and systems are updated with work activities.
- Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale
- Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result.
- Escalating to relevant teams where high priority work cannot be deployed.
- Contacting both internal and external customers, to keep them informed and realign expectation.
Shifts:
37 hours per week
Monday – Sunday: 7am - 9:30pm
You must:
Be available to start on 03/02/2025 and be available for the first 3 weeks for training.
Interviews W/C 20/01/25
What you will receive:
- A full training package (classroom-based training and mentoring by an experienced team member)
- Hybrid working option (once probation has been passed)
To be successful in this role our client is looking for the following skills:
- Well organised with excellent administration skills.
- Teamwork and willingness to help others
- Good communication skills at all levels with both internal & external customers
- Ability to work within a team whilst owning your own workload
- Prioritisation and decision-making skills
If you are interested, please click to apply, or for more information please call our office on .
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
