SonicJobs Logo
Left arrow iconBack to search

Customer Service Planner

Hales Group Limited
Posted 3 days ago, valid for 25 days
Location

Lincoln, Lincolnshire LN4 2DZ, England

Salary

£23,143 - £37 per week

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The Customer Service Planner position offers a salary of £23,143 and is based in Lincoln.
  • The role requires 1-2 years of experience in a similar customer service or planning role.
  • Working hours are 37 hours per week on a rota basis, including shifts from Monday to Sunday and bank holidays.
  • The successful candidate will manage daily work schedules, prioritize tasks, and maintain communication with internal and external customers.
  • This is a temporary position with the potential to become permanent after a probationary period of 5 to 6 months.
Customer Service Planner Salary: £23,143Based: LincolnHours: 37 hours per week, with shifts between Monday and Sunday, including bank holidays, on a rota basis. Operating hours are between 7am and 9.30pm.Basis: Temporary, with the opportunity to become Permanent. At the core of this role, you will be assisting in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets. You will take ownership of daily work schedules, prioritise tasks, and deploy resources effectively while maintaining clear communication, both internally and externally. The ideal candidate will be well-organised, possess strong administrative and communication skills, and demonstrate a commitment to exceptional customer service. If you thrive in a team-oriented environment and are ready to make an impact, this role may be perfect for you. Initially, the role will be fully office based, with the opportunity for a hybrid working pattern following a probationary period, which may last 5 – 6 months. Responsibilities as a Customer Service Planner:
  • Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale  
  • Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result  
  • Escalating to relevant teams where high priority work cannot be deployed 
  • Contacting both internal and external customers, to keep them informed and realign expectation
  • Maintain up to date and accurate records on the system relating to work activities
 Key Skills Required as a Customer Service Planner:
  • Well organised with excellent administration skills
  • Teamwork and willingness to help others
  • Good communication skills at all levels with both internal & external customers
  • Ability to work within a team whilst owning your own workload
  • Prioritisation and decision-making skills
  • The drive and ambition to provide exceptional customer service
 Please apply within.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.