- Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale
- Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result
- Escalating to relevant teams where high priority work cannot be deployed
- Contacting both internal and external customers, to keep them informed and realign expectation
- Maintain up to date and accurate records on the system relating to work activities
- Well organised with excellent administration skills
- Teamwork and willingness to help others
- Good communication skills at all levels with both internal & external customers
- Ability to work within a team whilst owning your own workload
- Prioritisation and decision-making skills
- The drive and ambition to provide exceptional customer service