Back to searchSales Support Executive
Edwards & Pearce
Posted a day ago, valid for 5 days
Lincoln, Lincolnshire LN1 1TT, England
£28,000 per annum
Full Time
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Sonic Summary
- We are collaborating with a leading company in the National Construction and Engineering Industry sector.
- The role involves understanding customer needs, processing orders, upselling, and managing customer inquiries through various channels.
- Candidates should have excellent customer focus, a friendly demeanor, and the ability to work well under pressure, with attention to detail being crucial.
- The position requires a minimum of 2 years of experience in customer service, with a salary of £25,000 per year.
- Benefits include participation in a company bonus scheme, a pension plan, on-site parking, and a supportive work environment.
THE ROLE:
Understanding and resolving customers' needs accurately
Quick Order processing from multiple inbound channels
Upselling orders to increase their value
Answering Sales calls and emails
Monitoring progress of current orders to meet customers expected promised dates
Quoting and handling customer enquiries
Product sourcing for customer requirements
Following up quotes
Dealing with queries from customers resolved to their expectations
Outbound customer service calls to check satisfaction
Sales support tasks as assigned
Capturing inbound new Sales leads
THE CANDIDATE:
Customer Focus - exceeding expectations at every point of contact.
Enjoy speaking to customers on the phone
Have a personal, helpful, responsive attitude to all customers
Have a down to earth manner to relate to our customer types
Be confident in the job so this impression is conveyed to customers
Use initiative in providing solutions
Attention to detail and accuracy - get it right first time.
Be prepared to ask for help if there's something I can't do
To work as a team, helping each other and maintaining a friendly, happy environment.
Cope well with busy times during the day when the pressure increases
To share accumulated knowledge and experience with the team.
Be willing to learn new processes and skills
Time Management and Planning skills - to run efficiently through the day meeting deadlines
BENEFITS:
A share of Company Bonus Scheme, Pension, On-site parking, friendly working environment.
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
