Command and Control System Configuration Manager

We are currently recruiting for an experienced Command and Control System Configuration Manager to work for Lincolnshire Police at their headquarters in Nettleham Lincolnshire.

This is a temporary ongoing role working Mon-Thur 0830-1630, Fri 0830-1600 and will be office based.

PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION.

JOB PURPOSE AND SCOPE:

The Command and Control (C&C) System Configuration Specialists will be responsible, under guidance, for providing support and advice to Lincolnshire Police about the high-level configuration and administrator of the C&C suite of systems and Pronto.

The post holders will implement and test new business designs, amended designs, test and configure new functionality and software releases received from the supplier.

They will have and maintain a thorough technical and business understanding of the C&C suite of systems, Pronto, associated interfaces and core police systems.

They will create and maintain positive communication to ensure strong and effective working relationships are developed with individuals, teams and colleagues, both internal and external to the business.

They must demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

CORE WORK AREAS:

1. Provide an effective systems configuration and administration service for Lincolnshire Police, including fixing defects and interpreting user requirements into specific system application designs and processes.

1. Provide user advice, as appropriate to Lincolnshire Police C&C users, ICT colleagues, business teams and managers.

1. Assist in the collation of system change requirements, working within both Lincolnshire and regional change processes.

1. Ensure all configuration changes are documented and stored in an appropriate manner.

1. Provide testing assistance to the business following system changes.

1. Capture requirements, create use cases, and prepare written functional specifications for subsequent feasibility analysis, technical design and implementation.

1. Analyse data, produce reports and provide domain and technology expertise, research and recommendations to meet business and functional requirements as applicable to project or product need.

1. Identify gaps or inefficiencies between business market requirements and existing or proposed solutions and develops recommendations for improvement.

1. Conduct Pro-active monitoring and highlight corrective actions required to ensure the continued efficient operation of the C&C suite of applications.

1. Ensure secure use of the C&C suite of applications and technology by ensuring access levels are maintained and regularly audited.

1. Analyse and optimise business and technical processes.

1. Prepares and delivers presentations and demos for product management and other stakeholders, as required.

ESSENTIAL CRITERIA

• Some experience of working under different development methodologies (such as Iterative and Agile)
• Understanding of project methodologies such as PRINCE2 and Agile
• Understanding of ITIL processes and procedures
• Experience working as part of a team to deliver change
• Experience with working with issue tracking software
• Analytical experience
• Experience with working with issue tracking software
• Ability to work on own initiative within the governance framework
• Ability to problem solve and demonstrates methodical approach to problem solving/ diagnosis of faults using appropriate tools
• Ability to produce good quality configuration documentation
• Demonstrates skills and knowledge in customer service techniques.
• Demonstrate skills/ knowledge of planning, coordinating and prioritising

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