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We are currently recruiting for a IT Service Desk Analyst to work for Lincolnshire Police at their headquarters in Nettleham.
This is a 6 month temporary role office based, you would be working Monday to Friday, 37 hours a week, working a 3-week shift pattern within core hours of 7:00-19:00
PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED.
JOB PURPOSE AND SCOPE:
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
The IT Service Support Analyst will deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.
IT Service Support Analyst will provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Support and advice will include the provision of first and some second line support facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.
They will specify, recommend, provide, configure, and implement many varied items of IT equipment and supporting software in accordance with corporate and service area requirements, IT standards and the IT Security Policy.
The IT Service Support Analyst will be responsible for documenting fixes, solutions and requirements in a concise manner to aid knowledge transfer and corporate memory.
It is essential for an individual in this post to create and maintain positive communications to ensure effective working relationships with individuals, teams and colleagues whilst maintaining a confident & strong working ethic.
They will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.
CORE WORK AREAS:
- Using Remote Software such as End Point Manager to provide support to staff members across the force to fix their raised requests for assistance via Phone/Email.
- Responding to Emails to complete administrative tasks that come into the IT department as required by the business.
- Use our Ticketing Software to document and log Service Requests and Incidents which provide updates to our users and other Information Technology Teams.
- Completing Administrative tasks across Multiple Core & Legacy Systems as required by the business.
- Using Strong Customer Service & IT Skills to Provide Support in Person as well as Email/Phone when seeing to appointments made within the Department.
Qualifications, Training & Experience
Degree or equivalent qualification from a technology discipline
Experience Working in an IT Environment
Experience Working in a High Customer Service Role
Ability to Problem Solve, Ability to produce good quality documentation,Ability To Meet Tight Deadlines
Knowledge of Microsoft Azure. Knowledge of IT Infrastructure and PC Interface problems, Knowledge of Microsoft Active Directory
Knowledge of Microsoft Office products (Word/Excel/PowerPoint/Access etc.), Knowledge of Windows desktop operating systems (365)
Installation of software packages via a variety of tools eg. LANDesk / Active Directory, Active Directory Security and Distribution Groups, Organisation Units and Group Policy
Ability to communicate effectively and professionally
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
