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A business based in Lincoln are working closely with us, DB Charles Recruitment, to hire for an Operations Analyst. This role will incorporate someone having a variety of skills across areas such as Projects, Support, Customer Services and needing to be IT / Technically minded.
The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract a candidate excited by the prospect of working with their business.
The role is a permanent hybrid position, requiring someone to be in the office in Lincoln for x2 days per week and for this role the main challenges, focus and day to day duties will be:
- Providing exceptional customer account management and service
- Aiding in project management and software implementation plans
- Query and issue support + resolution
- Handling queries via a ticket management system
- Data analysis + SQL based work
- Documentation
- Customer interactions, timeline planning and go live support
- Plus many more aspects
For this position, the client is looking to see CV's with many of the following boxes ticked:
- Preferably career experience within one of the following areas such as projects, application support, an IT / Tech based role, customer account management etc.
- An educational background up to degree level ideally in a technical focussed subject would be ideal however not essential
- Must be IT / Technically minded, preferably with some experience in SQL or Project Planning Software
- Experience in delivering excellent customer service via phone, email & face to face
- A holder of Prince 2 or similar project management qualifications would be a benefit
- Fantastic people & communication skills
- A full UK driving license or commitment to passing within 12 months
- Able to commit to a hybrid role requiring someone to be in the office for a minimum of 2 days a week
The client is ideally looking to hire at a salary level dependent of experience of between £25,000 to £27,000 per annum with additional benefits and expenses on offer such as private health-care insurance, a cycle-to-work scheme and many others.
The role is from Monday to Friday with working hours of 8:30AM to 5:15PM and important to note, the business have a long term plan of hybrid working with a minimum of two days in the office per week along with home working for the other days.
If interested we would love you to apply and begin speaking with us further about the role.
