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Neighbourhood Assistant/Officer

Hays Specialist Recruitment Limited
Posted 16 hours ago, valid for 25 days
Location

Lincoln, Lincolnshire LN4 2DZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Social housing providers in Lincolnshire are seeking Neighbourhood Assistants and Officers for various employment types, including temporary, fixed-term, and permanent positions.
  • The roles offer a salary of £22,000 to £28,000 per year, depending on experience, with a requirement of at least two years of experience in housing or social housing.
  • Benefits include 25 days of annual leave plus bank holidays, an enhanced pension, health and well-being benefits, and training and promotion opportunities.
  • The Neighbourhood Assistant will support Neighbourhood Managers and assist with administrative tasks, while the Neighbourhood Officer will monitor vacant dwellings and provide housing advice to residents.
  • Candidates must possess a full UK driver's license, experience in customer service, and the ability to handle confidential information sensitively.

Your new companySocial housing providers across Lincolnshire arenow on the lookout for Neighbourhood Assistant's and Officer's to join theirteams. Mixture of job types: Temporary, Fixed Term, PermanentBenefits:

  • 25 days annual leave plus bank hols
  • Enhanced pension
  • Training and promotion opportunities
  • Health & well-being benefits
  • Cycle to work scheme
  • Family support schemes
  • Death in service benefit

Your new roleNeighbourhood assistant:

  • Supporting and assisting the Neighbourhood Managers.
  • Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers.
  • Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.
  • Assisting with invoicing and contract management to ensure financial compliance.
  • Supporting our procurement processes, ensuring we offer value for money.
  • Taking an active role in the day-to-day running of our office spaces and facilities.
  • Taking ownership of communal access, key management, and garage enquiries.

Neighbourhood officer:

  • To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance
  • You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
  • You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.
  • To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti-social behaviour or repair requests.

What you'll need to succeed

  • Full UK drivers licence and access to a car
  • Experience and knowledge of housing/ lettings or ideally social housing
  • Experience of working with a diverse range of customers and dealing with a variety of situations.
  • Experienced in faced to face customer service
  • Solution focused and experience in working with customers and stakeholders.
  • An ability to manage confidential and personal information appropriately and sensitively
  • Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.