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Due to our ongoing business expansion, we are looking to grow our UK based team. Successful candidates will join our Support team at our head office in Dormansland, Surrey.
This is an exciting opportunity for an enthusiastic individual with a passion for technology and customer service to join our growing team.
Position:Application Support Consultant, working in the Support Department and reporting to the Support Manager.
Department:Support
Location:Datalinx HQ, Dormansland, Surrey
Term:Full time role, office based
Purpose of the Role
- To provide first-class support to our customers using our Warehouse Management Systems.
- To work closely with the internal Datalinx team, Business Consultants, and Developers to resolve customer issues efficiently and effectively.
- To ensure customer satisfaction and maintain a positive company image.
Essential Skills
- Proven experience working in an IT support team, with a strong understanding of application or hardware systems.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Ability to work independently and as part of a team.
- Well-organized and able to prioritize tasks effectively.
Desired Skills
- Experience with Warehouse Management Systems or similar applications.
- Knowledge of SQL or other database systems.
Key Responsibilities
- Experience with Warehouse Management Systems or similar applications.
- Knowledge of SQL or other database systems.
Opportunities for Development
- This role offers excellent opportunities for professional growth and development. For the right candidate, there may be the chance to progress into a Senior Support Consultant role, a Business Consultant role, or a Pre-Sales Support role. These positions involve increased customer interaction and responsibility, allowing you to further develop your skills and career within Datalinx.
The Team
- This role sits within the Engineering Team alongside the Software Engineers.
- All members of the team work physically in the same space and interact constantly to ensure nothing is missed or overlooked when the teams developments come together to make a Product Release.
Personal Qualities and Abilities
Qualification and Experience
- Educated to a Further Education level - within a computing discipline,
- Or qualified by experience - several years of proven experience within a similar role
- Have successfully worked within a team to deliver part of an overall team requirement;
Organisation
- Work well within a team, interacting with team members regarding testing issues and ideas.
- Maintain a professional personal working environment as appropriate.
- Have an ability to deliver against deadlines.
Communication
- Having an ability to communicate technically with team members and non-technical company members such that the information is transferred successfully.
- Be capable of presenting issues clearly and concisely
- Having an ability to communicate technically with team members and non-technical company members such that the information is transferred successfully.
- Be capable of presenting issues clearly and concisely
