Account Manager - Investor Relations

As an Account Manager, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and maximising revenue opportunities. You will serve as the main point of contact between the company and its clients, working to understand client needs and goals and ensuring those needs are met.

Client Details

My client is a global B2B brand, and the leading digital platform facilitating in-room, hybrid and virtual Capital Market Meetings including AGMs and Investor Relations meetings for the world's largest corporations and membership organisations. It is the only platform that digitises the entire life-cycle of a Capital Market Meeting in a single solution, that enables sophisticated meeting facilitation before, during and after the live meeting.

Description

As the Account Manager, you will have the following key responsibilities:

Client Relationship Management

• Develop and maintain strong, long-term relationships with assigned clients.
• Understand client goals and needs and align company products or services to meet those needs.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly.

Account Planning

• Create and implement account-specific strategies to grow the business and enhance client satisfaction.
• Collaborate with clients to set goals and objectives, and regularly review progress.

Product or Service Knowledge

• Gain a deep understanding of the company's products or services to effectively communicate their value to clients.
• Stay updated on industry trends and competitor offerings.

Revenue Generation

• Identify upsell and cross-sell opportunities within existing client accounts.
• Develop and present proposals to clients for additional products or services.

Client Communication

• Communicate with clients regularly to provide updates on projects, address concerns, and gather feedback.
• Ensure clients are informed about new products, features, or changes.

Conflict Resolution

• Address and resolve any issues or disputes that may arise between the company and clients.

Data and Reporting

• Maintain accurate records of client interactions and sales activities.
• Prepare reports on account status, revenue, and forecasts.

Collaboration

• Work closely with other internal teams, such as sales, marketing, and customer support, to ensure a seamless client experience.

Profile

The successful Account Manager candidate will have the following:

• Bachelor's degree in business, marketing, or a related field (sometimes required).
• Proven experience in account management, sales, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in CRM software and office productivity tools.
• Knowledge of the industry and the company's products or services.
• A customer-focused and proactive approach to work.

Additional Requirements:

• Require travel to meet with clients or attend industry events.

Job Offer

Circa £60k basic - £110k OTE (uncapped)

Fantastic benefits package

Hybrid working

Urgent role - fast process