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Role: Customer Service Advisor
Temp to Perm or Permanent Opportunity
Salary: £23,000pa
Location: This is an office role based in Liphook
Working Hours: Full-time position;
35 hours per week; various shifts between 8.00am-8.00pm Mon-Fri (ie 12pm-8pm or 8am-4pm or 10am-6pm)
Our Customer Service Advisor is our first point of contact, for new and existing customers and always puts the customer at the heart. With excellent product knowledge, providing help and support by actively listening, demonstrating empathy and being solutions focused. Responsible for delivering service excellence, every time.
The Role:
* Deliver efficient and effective, quality customer service through multiple channels i.e., phone (inbound and outbound), email, chat and social media.
* Have a positive approach to work, being agile, and able to thrive in a busy, fast paced environment.
* Maintain a high level of knowledge about our products and services and be able to inform and educate customers of the benefits
* Focused on first time resolution, ensuring we are easy to do business with.
* Investigating customers queries and interacting with other departments
* Navigate our internal systems quickly, and record information accurately.
* Manage, investigate, and resolve customer complaints, where necessary.
Your training will include:
* A full induction training programme that will get you up and running in the job quickly.
* How to engage in?good quality?conversations with customers and resolve their queries effectively.
* How to work with the internal systems and record information accurately to provide excellent customer service.
* Ongoing development plan to ensure you are confident, learn and develop and excel in your role.
Skills and Experience
No experience required
* Passionate about people; putting the customer at heart of everything.
* Computer literate and previous experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential)
* Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment.
* Excellent written and verbal communication skills.
* Exceptional telephone manner.
* Organised, accurate and high attention to detail.
* Resilient and able to deal with challenging conversations, where required.
* A positive and enthusiastic approach to work and a great team player
Benefits
- 35 hours working week
- 25 days holiday plus bank holidays
- Annual staff bonus
- Free onsite parking
- Personal development opportunities
- Benefits package including discounts on everyday purchases, free 24/7 GP service and more.
- Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
